Terms and Conditions

Booking a villa is very different from booking a regular hotel room, especially with regard to payments and cancellations.

Please read the following conditions carefully.

When booking Villa The Sanctuary Bali a rental contract is entered into between the Owner of Villa The Sanctuary Bali and you the client (the person in whose name the booking is made). Once you book Villa The Sanctuary Bali you are deemed to have agreed to our terms and conditions. The contract is not effective until payment is received.

PAYMENTS

A deposit of 50% of the rental amount must be received by VTSB within five working days after the relevant invoice and payment instructions have been given. If a deposit is not received within this time, the booking will be cancelled. Final payment is required 60 days prior to arrival. If the balance payment is not received by the due date, VTSB reserves the right to cancel the booking and to retain the deposit. In case the booking is made less than 60 days prior to arrival, full payment is required within five working days.

CANCELLATIONS

Reservations cancelled are subject to a complete forfeiture of deposit to compensate VTSB for the time and effort involved in making a booking and to compensate for the loss of other potential bookings that VTSB has turned down once a booking has been confirmed.

ADDITIONAL COSTS

The cost of electricity, maintenance water, cleaning and garden supplies, and local taxes are included in the rental rates. There are no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted. Typically telephone and provisioning costs will be your responsibility.

Gratuities for household staff are encouraged and normal, but are left entirely to your discretion.

FOOD AND BEVERAGE

We charge for breakfast, lunch and dinner: we have a great kitchen team and they will be very happy to cook from our indicative menu or suggestions. Should you have any special requests please feel free to consult with our Villa Manager or our Chef. We split this cost over the amount of people eating in the villa. The cost depends on market prices. Our staff buys all necessary ingredients. Our Villa Manager will present you a daily bill to sign for every order. We need 3 – 4 hours for shopping and cooking so please be so kind to put the order as early as possible to either our Villa Manager or Chef. They will communicate daily with you. We provide you with a selection of soft drinks at your bedroom’s mini bar. Please contact our Villa Manager If you need additional soft drinks, beer, wines or spirits to be stored in the mini bar or fridge. We strongly recommend you bring wines and liquor as they are very expensive in Bali. We will be very happy to serve them to you at no extra cost! We offer first night dinner for free for everyone to get familiar with the top quality of our kitchen.

WIFI

WIFI is free and included

STAFF

VTSB provides 24 H security, housekeeping staff, drivers, 2 chef cooks, a full time technician, gardeners, butlers, 1 villa manager and 1 assistant villa manager.

INCLUSIONS

  •  Airport transfers with our villa car and driver.
  • Car and driver
  • Welcome drink
  • First night dinner = Indonesian dinner for all guest
  • The villa with 10 bedrooms as described on the website
  • Electricity and water
  • Staff and service as described on the website
  • Fresh Linen
  • Daily fresh towels
  • Amenities
  • Fresh flowers
  • Free WIFI
  • Free bottled water during the whole stay

Not included:

  • Gasoline and parking tickets of the villa car used during your stay
  • Extra car and driver (around 50 USD per day)
  • Minibus with driver (around 80 USD per day)
  • Breakfast, Lunch and Dinner
  • Drinks
  • Extra activities like diving, golf, etc…
  • Our team is happy to organize all these for you on site.
  • Pool toys: we are happy to buy them for you if available in Bali. Kid toys: we are happy to buy them for you if available in Bali.
  • Games: we are happy to buy them for you if available in Bali.
  • Rental of push bikes: we recommend some beautiful mountain bike tours to discover Bali with an excellent company.
  • Gamelan: we recommend a performance by the people of the local village.

CHECK IN AND CHECK OUT TIME

Check in: 2PM Check out: 11AM

SECURITY DEPOSIT

Not Applicable. We do not ask for this.

ACCESS

The villa and its facilities are available for your full enjoyment during the period of your stay. However the Owner or other staff and contractors may need access to the property from time to time (e.g. for inspections, maintenance purposes to the house, garden, swimming pool, utilities and services, or for the purposes of providing additional services requested by you, etc.). You are required to give them reasonable access to the property for these purposes.

INSPECTIONS

The hirer agrees people might come to the villa for inspection so these people can have a look at the villa in order to book the villa for a future stay. VTSB will not allow entrance to the bedrooms but will allow a short guided tour along the villa so people can have an impression of what VTSB is about to book their future stay.

NUMBER OF GUEST

The number of persons (adults and children) staying at the villa must not exceed the maximum number of sleeping places indicated unless specifically agreed in writing. Entry or access to the property may be refused or limited where the number of guests exceeds the stated requirement. No pets are allowed unless agreed in writing in advance.

VTSB requires all names and age of all people staying at VTSB.

The numbers of persons occupying VTSB must not exceed the maximum number stated in the booking confirmation.

EVENTS AND PARTIES

Normal bookings are for vacation purposes and special permissions must be obtained for functions. The hirer should be aware that VTSB is located in a residential neighborhood.

If the hirer plans to hold an event such as a wedding or any large congregation of people at VTSB the hirer must bring this to our attention as soon as possible. Please be aware VTSB will not accept a booking involving a function without prior confirmation. VTSB has rules governing for events and parties and a surcharge the equivalent of minimum one night’s rental price is applicable, in addition to a local community (‘Banjar’) fee.

DAMAGE OR LOSSES

The hirer is responsible for leaving the property in good order and in a clean condition. The hirer further undertakes to pay for any damages or losses incurred during occupation. VTSB reserves the right to repossess the property if the hirer or a member of the party has caused excessive damage. Damages must be paid in full on the day of departure.

LIABILITY, VALUABLES, SECURITY AND SAFETY DEPOSIT BOX

Villa The Sanctuary Bali will not accept responsibility for any injury, sickness, loss, damage, additional expense or inconvenience, directly or indirectly caused by or arising out of the use of the property, plumbing, gas, electrical or otherwise, and exceptional weather conditions. Further, no responsibility is accepted for the personal belongings of the hirer or any member of the party during the holiday. Any guest valuables or property left or used at the villa are at your own risk. We do not accept any responsibility for loss of or damage to guest property. You are responsible to use the safety deposit box in the room to put all your valuables and your money. You agree you will never blame the staff or the villa when money or valuables have gone missing. You must use the safety deposit box to avoid any misunderstanding.

DISCLAIMERS

Any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by you or any member of your party regardless of the cause any vehicle or the contents of any vehicle used, hired or engaged by you during the period of your stay. Any delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, strike, demonstration, terrorist activity, natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority. Technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the villa which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.

COMPLAINTS

If the hirer considers he/she has cause for complaint concerning VTSB, the matter should be taken up with the General Manager.

USE

The hirer shall use and occupy the villa as a private residence only, and for no other purposes, including business, trade or professional use. Illegal and immoral practices in VTSB are strictly prohibited. The hirer must restrain from any act that contravenes any of the laws of Bali and Indonesia

DRUGS ABUSE

All use of drugs is strictly forbidden and VTSB has every right to exclude the hirer from further entrance to the villa without refund after drugs abuse. Drugs are forbidden and police will be notified. Indonesia knows a death penalty.

CONDUCT AND DUE CARE

Villa The Sanctuary Bali is located in a quiet residential neighborhood. You are asked to respect this, and ensure that all guests and visitors to the villa behave appropriately. Illegal or immoral activities including gambling, prostitution, prohibited drugs, possession or use of pyrotechnics or dangerous goods, and possession or use of firearms and other weapons are all strictly prohibited. The person making the reservation is held responsible for the behavior of the guests staying at the villa, as well as visitors to the property during the period of your stay. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner may, in their absolute discretion, require the guest(s) or visitor(s) to leave the premises and/or vacate the villa immediately, without compensation or refund. In the interests of safety, due care should be taken at the villa at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using all villa facilities.